Complaints And Disputes Policy
If you are not satisfied with a product or service provided by Chase Underwriting, please contact the Managing Director of Chase Underwriting Pty Ltd whose details are shown on the Contact page shown on this website.
If your complaint is not satisfactorily resolved within 72 hours, please contact our Complaints Officer on (03) 9862 6502 or put your complaint in writing and send it to the:
Attention: Complaints Officer
Level 2, 476 St Kilda Road, Melbourne VIC 3004
We will try to resolve your complaint quickly and fairly. The Complaints Officer will acknowledge your complaint in writing and endeavour to resolve the matter within 20 working days of receipt.
If you remain dissatisfied, the matters must be referred for mediation in accordance with the Australian Commercial Dispute Centre (ACDC) Mediation Guidelines and to a mediator agreed by the parties, or if the parties do not agree to a mediator, a mediator nominated by the then chief executive office of ACDC.
If the dispute is not resolved my mediation, then either party may commence court proceedings. Subject to this clause, any Dispute shall be submitted to the exclusive jurisdiction of the courts in the State of Victoria.