Claims

Travel Emergency & Claims (available 24/7)

Global 24 Advisory and Assistance is available free of charge 24 hours a day, 7 days a week and is accessible from anywhere in the world:

The Assistance Service is able to assist with:

• Access to doctors for emergency assistance and advice
• repatriation to your home country after a serious accident or illness if medically necessary
• rescheduling of disrupted travel plans
• remittance of payment guarantees and insurance verification to hospitals
• medical monitoring
• transmission of urgent messages to your family

Non-emergency and all other Claims (Monday to Friday 9am to 5pm)

In the event of a non emergency claim please contact your broker who will assist you with the claims process.

Please refer to the Documents and Links section and download the applicable claim form in respect of each product.