Claims Services
The most important aspect in any insurance transaction is claims service.
The most important aspect in any insurance transaction is claims service.
It is critical that all claims are managed quickly and professionally. Chase have engaged a number of specialist claims providers for the provision of independent and specialist claims management:
TRAVEL INSURANCE
Emergency & Claims (available 24/7)
Fullerton Emergency Assistance is available free of charge 24 hours a day, 7 days a week and is accessible from anywhere in
the world:
Email: assist@fullertonhealthcs.com.au
Telephone: +61 (0)2 9299 5390 (reverse charges accepted) or by email.
The Assistance Service is able to assist with:
- Access to doctors for emergency assistance and advice
- repatriation to your home country after a serious accident or illness if medically necessary
- rescheduling of disrupted travel plans
- remittance of payment guarantees and insurance verification to hospitals
- medical monitoring
- transmission of urgent messages to your family
Non Emergency travel insurance claims:
In the event of a non emergency claim please contact your broker who will assist you with the claims process.
You can complete the online claim form by clicking here
Non emergency claims are handled by
Gallagher Bassett Services
Claims Department
GPO Box 14,
Brisbane, QLD 4001, Australia
Email: brisclaims@gbtpa.com.au
Telephone: +61 (0)7 3005 1613
Fax: +61 (0)7 3005 1705
FOR ALL OTHER CLAIMS PLEASE CONTACT:
In the event of a claim please contact your broker who will assist you with the claims process.
If your claim relates to a Personal Accident, Voluntary Workers or Journey insurance your claims administrators are:
Gallagher Bassett Services
Claims Department
GPO Box 14,
Brisbane, QLD 4001, Australia
Email: brisclaims@gbtpa.com.au
Telephone: +61 (0)7 3005 1613
Fax: +61 (0)7 3005 1705
Contact Chase Underwriting
Level 1, 68 Clarke Street, Southbank, VIC 3006
T 03 8866 0700
E info@chaseunderwriting.com.au
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