Complaints Or Disputes
Chase Underwriting Pty Ltd is a member of the Australian Financial Complaints Authority (AFCA).
We view seriously any complaint about our products or services and will deal with it promptly and fairly.
If you have a complaint please first try to resolve it by contacting the relevant member of our staff.
If the matter is still not resolved, please then contact our Complaints Officer on (03) 8866 0700 or put your complaint in writing and send it to:
Attention: Complaints Officer
Chase Underwriting Pty Ltd
Level 2, 476 St Kilda Road, Melbourne VIC 3004
We will respond to your complaint within 15 business days providing we have all necessary information and have completed any investigation required. Where further information, assessment or investigation is required, we will agree to reasonable alternative timeframes with you. You will also be kept informed of the progress of your complaint.
If an issue has not been resolved to your satisfaction, you can lodge a complaint with AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.
If either you or Chase Underwriting reject the AFCA Case Manager’s findings and your complaint remains unresolved, it will be referred to the AFCA’s Referee who will make a final determination on the resolution of your compliant. The decision of the Referee is binding on us (but not on you).
Further information about AFCA is available at:
Telephone: 1800 931 678
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001