Breeze Underwriting Complaints and Disputes

Breeze Underwriting Pty Ltd is a member of the Australian Financial Complaints Authority (AFCA).

We view seriously any complaint about our products or services and will deal with it promptly and fairly.

If you have any concerns or wish to make a complaint in relation to this policy, our services or your insurance claim, please let us know and we will attempt to resolve your concerns in accordance with our Internal Dispute Resolution procedure. Please contact Breeze Underwriting Pty Ltd in the first instance:

Attention: Complaints Officer
Breeze Underwriting Pty Ltd
Email: complaints@chaseuws.com.au
Phone number: 1300 556 826
Level 1, 68 Clarke Street, Southbank VIC 3006

Complaints Process for all clients other than Lloyds Products

We will acknowledge receipt of your complaint and do our utmost to resolve the complaint to your satisfaction within 10 business days.

If an issue has not been resolved to your satisfaction, you can lodge a complaint with AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Telephone: 1800 931 678
Email: info@afca.org.au
Post: GPO Box 3 Melbourne VIC 3001
Website: www.afca.org.au

Your complaint must be referred to AFCA within 2 years of the final decision, unless AFCA considers special circumstances apply. If your complaint is not eligible for consideration by AFCA, you can seek independent legal advice. You can also access any other external dispute resolution or other options that may be available to you.